Please check to see if any of your questions have been answered below. if your question has not been answered please email retail customer services at firstname.lastname@example.org.
How do I register for the Official Online Store?
If you are a new customer you will need to click the profile image on the top right-hand side of the website and click 'Register now for free', you will then need to complete the registration form. Once that has been completed you will receive a confirmation e-mail which will contain a confirmation code, this code must then be entered in order to complete your account setup.
When can I begin purchasing on the Official Online Store?
You are able to begin purchasing retail items once you have set up an account through the online store. Alternatively, you can use the guest login account by selecting the 'checkout', you will then be able to purchase retail items without creating an account.
Can I change my password?
Once you are logged into your online account click on the profile image on the top-right of the website and then click the 'My Profile' button. This will take you to the 'My Wire' page where you will be able to change your password. If you are unable to sign in to your account due to a forgotten password, you can click on the 'Forgotten your password' link.
How much does postage cost?
Europe Delivery – Prices & Delivery times vary per country and service selected.
Rest of World Delivery - Prices & Delivery times vary per country and service selected.
Click here to see price guide for international postage.
How many days should I allow for postage?
Royal Mail 48 Hour Tracked Delivery - Please allow 2 business days for delivery from the date of dispatch. Europe Delivery – Delivery times vary per country per service selected.
Rest of World Delivery - Delivery times vary per country per service selected.
Click here to see price guide for international postage.
How does 'Click & Collect' work?
Once an order has been placed this will be processed by our mail order team. Upon completion, you will receive an e-mail confirmation when your parcel is ready to be collected from The Halliwell Jones Stadium. If you wish to change your postage option please contact us on 01925 248880 or alternatively e-mail us at email@example.com
When you collect your order from the stadium please take either of the following:
E-mail Confirmation containing Order Number or Personal Identification i.e. - Driving License, Bank Card, Student Card.
What will happen if no one is in when my Royal Mail parcel is delivered?
If nobody was in when Royal Mail attempted to deliver your order, they will leave a red 'something for you' card. The card explains why they couldn’t deliver and shows how you can collect your item or arrange here royalmail.com/personal/receiving-mail/redelivery.
They will also leave a red card if we've left it with a neighbour.
The fastest way to get your item is to collect it from your local delivery office. Your card will give details of where this is and the opening hours. It will also tell you how long to wait before trying to collect.
Please ensure you take the Something for you card as well as a form of valid ID in order to collect the parcel. Please note, not providing either of these may result in you being unable to collect your delivery.
They will hold items for 18 days. If they’re not redelivered or collected in that time, the order will be returned to the sender.
Can I return an item I have purchased?
If you are not completely happy with our goods you have the right to return your order within 28 days of receipt of your product. Under these circumstances you must return the product to us in an unworn condition unless the item you have received is faulty. DVD's, Books, Jewellery and personalised items cannot be returned unsealed unless faulty.
How do I return an item?
Send your product(s) back to Warrington Wolves Online, The Halliwell Jones Stadium, Mike Gregory Way, Warrington, WA2 7NE. Please include a note to say why the product is being returned and state if you require an exchange of item/size or refund.
All goods to be refunded/exchanged must be sent back by recorded delivery for your security as the Club will not take liability for lost parcels.
Alternatively, any refunds/exchanges can be processed at The Official Club Store.
If I return an item do I get a refund on my postage costs?
If you receive incorrect or damaged goods you will be required to send the goods back to Warrington Wolves Online, The Halliwell Jones Stadium, Mike Gregory Way, Warrington, WA2 7NE. You will then be refunded for the cost of postage to return the item to us; your replacement goods will be posted out to you by Royal Mail 48 Hour Delivery free of charge.
If your item is an incorrect size and you wish to replace it, you will be required to pay an additional £5 for your goods to be re-posted to you.
Unfortunately, you will not be refunded for posting your order back to us to be exchanged.
I want a name and number but I’m not sure what to have. Do the names and numbers have to be applied at the time of purchase?
Names, numbers and sleeve badges can be applied at any time after purchase. The condition for this is that the shirt must be unworn or freshly washed. Letters, numbers or sleeve badges cannot be applied if the shirt has been worn since its last wash.
If you require personalisation please refer to the printing guidelines on the Retail terms and conditions page below.
Can I return an item that has been personalised?
Items with custom printing cannot be exchanged or refunded unless the product is faulty. We accept no responsibility once a replica shirt has been printed, in the event that a player leaves the squad and/or his squad number changes, or if the League badge changes in the future.
When purchasing names, numbers or sleeve badges do they have to be applied in-store or can I apply them at home myself?
The official letters, numbers and sleeve badges require extreme levels of heat and pressure to be correctly applied and therefore must be applied using the in-store printing machines. They cannot be applied at home.
What are the Official Club Store opening hours?
|Monday||9am – 5.30pm|
|Tuesday||9am – 5.30pm|
|Wednesday||9am – 5.30pm|
|Thursday||9am – 5.30pm|
|Friday||9am – 5.30pm|
|Saturday||9am – 5.30pm|
Opening hours will vary on certain days, such as Bank holidays and match days.
Bank Holidays the Official Club Store will be CLOSED.
For Afternoon fixtures we will open 3 hours before kick-off, and up to 1 hour after kick-off.
For Evening fixtures we will be open 3 hours before kick-off, but CLOSED after the game.
If you would like to clarify our opening hours please contact firstname.lastname@example.org or call 01925 248880.
Who do I contact if I have a query regarding my order?
Please e-mail email@example.com or call 01925 248880
Different Stock Availability
If you have selected items with different availability times then we will dispatch your order when all items are ready.
Despatching of Orders
Although we try to get all our orders dispatched on the day of order, this may not always be possible, for the following reasons:
Products on Pre-Order or products that are not in stock at the time of ordering will dispatched in the period specified on the website.
Shirts requiring personalisation for example with additional name, numbering and badges added may take an extra three days before they are ready to be dispatched.
For contractual reasons we are unable to deliver to certain locations around the world. If your country is not listed when you are entering a delivery or billing address, then we will not be able to accept your order to deliver at that address.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. We advise that all international addresses should be checked by the client as Warrington Wolves can not be found responsible should the parcel be delivered to the incorrect address provided.
Please note that we do ship to PO Box Addresses.
We aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 14 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 14 days after the date on which the order was taken by us.