• How can I pay for my order?

    Once you have finished shopping, proceed to checkout payment page where you can choose how to pay for your order. These include:

    - Visa and MasterCard (including pre-paid cards)

  • Do you ship Worldwide?

    Yes, we ship to most countries globally. Please see the country drop down for the list of destinations we ship to. Orders are sent Tax free, but customs and duty must be paid by recipient.

  • How do I know my order was successful?

    You will receive an automated email confirming your order was successful and is ready to be processed by our despatch team. Once your order has been shipped you will receive another email confirming your order has left our store. Please check your junk/spam mail if the e-mail is not in your inbox.

  • My order is incorrect/missing an item?

    If you have received your order and you are missing one of your items or have received an incorrect item, then please contact our customer service team within 48hrs of delivery. Please quote your order number and provide us with the name of the item so that we can investigate this for you and get the error amended as quickly as possible.

  • When will payments be taken from my account?

    Payment is usually taken as soon as the order has been placed. It can take up to 5 working days before the funds show as having left your account.

  • The item I ordered in now in the sale, can I get a refund for the difference?

    As an online business our prices change in accordance with trends, customer demand and stock availability we are, therefore, unable to retrospectively refund the difference in price when an item you have purchased goes into sale, although we do appreciate how frustrating this can be.

  • I have a membership - do I get discount?

    Yes, you receive a one off £5 for being a membership holder, once your initial £5 has been used you can then  start collecting points on each purchase. In order to receive this discount you must sign in with your registered season ticket e-mail address, Discount will be seen on checkout page.

    Please note - points are wiped on the 31st October each year.

  • Where is my order?

    If you have not received a shipping confirmation email from us yet, then contact us and we will investigate. Please remember if we have just had a big release, we might be a little slower at getting orders out or if you have ordered a pre-order item, the shipping deadline for those products are different (and we won't despatch your order until all products are available). If you have received a shipping notification, consult your tracking number for the latest update on where your order is.

  • I have sent an e-mail and haven't had a reply yet?

    Please be aware that e-mail responses can take up to 5 working days for a reply. Please wait the requisite amount of time before trying to contact us again.

  • I want to Refund/Exchange/ my order is this possible?

    Yes, these are all possible. If you have received your order and want a refund or to exchange, you can do this by returning the product to us. please attach a covering note with your request.

    Please note we cannot give refunds or exchanges on personalised and player printing.